At ROLINC Staffing and Search, building strong, resilient, and connected teams internally and for our clients is at the heart of what we do. Recently, we had the privilege of hosting a Fireside Chat with Emma Doyle—fondly known as “Coach EM”—an expert in corporate coaching who brought her unique high-performance strategies to our team. With a background as a world-class tennis coach and a passion for cultivating growth, Emma delivered insights that have already left a lasting impact on our team culture, our clients, and more!
Here’s a look at the key takeaways from our session with Coach Em and how they’re shaping the way we approach recruiting, leadership, and team building.
The Six Human Needs
Emma began by exploring the six fundamental human needs, a concept inspired by Tony Robbins, that drive behavior in both personal and professional settings:
- Certainty: Providing stability and predictability in processes like interviews and onboarding.
- Uncertainty: Embracing variety to keep work dynamic and engaging.
- Significance: Ensuring employees feel valued and appreciated to avoid disengagement and turnover.
- Belonging: Fostering connection and teamwork in hybrid or in-person environments.
- Growth: Encouraging a continuous learning mindset for career and personal development.
- Contribution: Inspiring individuals to give back, both within and outside the workplace.
These needs resonated deeply with our team, affirming the importance of balancing structure and spontaneity, while nurturing growth and purpose.
Resiliency: A Core Value at ROLINC
Resiliency, now one of ROLINC’s core values, was a standout topic during the training. Emma introduced practical strategies to help our team bounce back from setbacks, including conflict resolution tools like her TFFI framework:
- Topic: What’s the issue at hand?
- Facts: What are the objective truths?
- Feelings: How has this impacted emotions?
- Impact: What are the broader consequences?
Her “snap release” technique—a simple but effective way to let go of stress—was another favorite. These tools not only support our team in managing challenges but also empower them to move forward with confidence.
Effective Communication: Adapting to Strengths
One of Emma’s key lessons focused on tailoring communication styles to the individual. Whether addressing a detail-oriented thinker, a high-energy socializer, or a relationship-driven relator, understanding and adapting to different behavioral styles is vital for building trust and collaboration.
At ROLINC, this ties directly to our value of empathy. By walking alongside our team members and truly seeing the world through their lens, we strengthen our relationships and enhance productivity.
The Champion Mindset
Emma’s “champion mindset” framework emphasized the traits of high performers, including self-belief and adaptability. She also explored the “loser’s edge”—the common pitfalls that can hinder success, such as an inability to pivot when circumstances change.
A standout takeaway was the power of reframing. For example, shifting from “Why did you do that?” to “Help me understand your choices” fosters problem-solving and forward-thinking conversations. This reframing approach is helping us redefine how we lead and motivate at ROLINC.
Taking Action: Your Next Steps
Emma left us with a challenge: “What action will you take in the next 24 hours, the next 7 days, and the next 30 days?” Whether it’s improving your communication, showing appreciation, or stepping up as a mentor, the key to success lies in consistent execution.
At ROLINC, Emma Doyle’s training has not only energized our team but also provided us with practical tools to bring out the best in ourselves and others. We’re excited to continue applying these principles and sharing them with our clients and network.
Looking to bring Emma Doyle’s expertise to your organization? Reach out to us for more details on how her coaching can transform your team.